Help
Player Support
Found a bug, lost your progress or have a question about Donut Destroyer, Strategic Rescue Operation or Block Isles? Write to us and we answer within a few days.
Common questions
Are the games free?
Yes. All our games are free to download and play. They show ads, and you can watch an optional rewarded ad for extra coins, lives or hints.
Ads do not load. What can I do?
Check that your internet connection works and try again after a minute. Rewarded ads are sometimes not available; the game then lets you continue without them.
Will I lose my progress if I change phones?
Progress is saved on your phone. If you uninstall the game or change phones, local progress is not moved. Online scores and teams stay linked to your anonymous account until you delete it.
How do I report or block another player?
In Donut Destroyer, open the player's profile from team chat or friends and choose Report or Block. In Block Isles, tap the player on any leaderboard.
Delete your account and data
None of our games ask for your name, email or phone number. Donut Destroyer and Block Isles create an anonymous online account for their online features. You can delete it at any time inside the game:
- Donut Destroyer: Profile → Delete my account. This removes your online account, team membership, friendships, chat messages and life gifts.
- Block Isles: profile (top left) → Delete online account. This removes your online account, scores, league data and friendships.
- Strategic Rescue Operation: has no online account. Everything is stored only on your phone.
Deletion happens immediately and cannot be undone. Uninstalling a game removes everything stored on your phone.
If you can no longer open the game, email support@scoutvela.com with the subject "Delete my account" and your player name or friend code. We delete the account and all its data within 30 days. Advertising data held by Google AdMob is managed in your phone's Google or Apple privacy settings.
Privacy
Read our Privacy Policy to see what data each game uses.